Senior Unified Communications / Telephony Engineer
Palm Beach, Florida

Job ID: 11272
Start Date: ASAP
Type: Temp Project
Job Industry: Information Technology / Telecommunications

Estimated Duration: 12 months with possible extension.

Onsite: On location at the Client’s site 100% of the time. No telecommuting or remote work.

Description: Our Client, a government agency, is looking to hire a Senior Unified Communications / Telephony Engineer in Palm Beach, FL.


• Analyze business requirements to develop technical network solutions and their framework;
• Perform network modelling, analysis, and planning;
• Develop technology roadmaps;
• Write functional requirements / specifications documents;
• Oversee the installation process and may occasionally participate in it;
• Test the system to ensure it is working as anticipated;
• Make modifications to existing Nortel system based upon new equipment or changes in technology;
• Troubleshoot problems in order to identify their source and quickly resolve them;
• Recommend different types of hardware and software to be used with the SIP network they design;
• Perform research in order to identify new equipment and applications that would be compatible with a given network;
• Modify plans (documents) as needed in order to stay within the budget established by the company;
• Review documentation updates and shares with support teams as required;
• Provide support for full suite Unified Communications technologies (CUCM, CVP, IPIVR, UCCE and UCCX);
• Troubleshoot and configure for Cisco Customer Voice Portal V8.x, V9.x and 10.x as well as associated VOIP technologies and platforms to include: Cisco Internetwork Operating System (IOS) , Voice Extensible Markup Language (VXML), Aggregation Services Routers (ASR), Text to Speech (TTS), etc.


• Experience with Enterprise IP Telephony / IP Contact Center in a large scale production environment (6+ years);
• Knowledge of Cisco Unified Communications Manager V8.x, 9.x and 10.x or Avaya equivalent;
• Knowledge of H.323 protocols and Session Initiation Protocol (SIP);
• Knowledge of Cisco Voice XML Gateways;
• Experience in troubleshooting and configuration for Cisco Unified Contact Center Enterprise (V8.x, V9.x, and 10.x) and Express (v8.x and 9.x) as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc);
• Experience troubleshooting and developing Cisco Unified Contact Center Enterprise and Express scripting;
• Knowledge of Cisco Unified Voice Portal and Cisco Unified IP Interactive Voice Response (IPIVR)(preferred);
• Bachelor’s degree or equivalent experience.

Why apply?

• Gain experience in the company where employees can make a difference by  protecting their community and individuals;
• Work with best in breed cutting edge technologies with top-tier support contracts;
• Enjoy working in a strong and fast pace enterprise environment, which is also professional and nurturing;
• Work with a team of intelligent professionals who genuinely aim for a drama-free work place;
• Get extra perks, such as flexible schedule if your role accommodates for that;
• Benefit from multiple projects extensions and an opportunity to apply full time after your contract is successfully completed;
• Receive support and advice from Vitaver consultants who are already working at our Client’s site;
• Get extra cash by participating in Vitaver Successful Completion Bonus Program;
• Always get paid in full and on time.

If this job is not for you, earn a $2,100.00 referral bonus in cash by referring a Candidate or a Client to us. Vitaver Referral Program is one of the most generous on the market!

Please feel free to apply directly and contact me with your questions at

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* In compliance with the Federal Law, all persons hired to work in the United States will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Vitaver & Associates, Inc. is an equal opportunity employer. It is the Company's policy to make all employment decisions including hiring, promotion, compensation, benefits, termination and others, without regard to age, race, color, religion, national origin, sex, disability, veteran status, or any other protected status in accordance with applicant federal, state, and local laws.
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